Returns & Exchanges

At Khayali, we hope you love every piece you receive. If for any reason you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 7 days of receiving your order, provided the item is:

• Unworn, unwashed, and unused.
• In its original condition with all tags attached.
• Returned in its original packaging where possible.

Exchanges

If you would like to exchange an item for a different size or colour, please contact us within 7 days of delivery. Exchanges are subject to product availability.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Hijab Caps
• Hijab Pins
• Sale or Clearance Items
• Gift Cards

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs. We’ll resolve the issue as quickly as possible.

Return Shipping

Unless the item is faulty or an incorrect item was sent, return shipping costs are the responsibility of the customer.

To request a refund, kindly complete the form below. Once submitted, our Customer Care team will review your request and contact you with the next steps.